Return & Refund Policy

Last updated: March 25, 2026

Our 30-Day Satisfaction Guarantee

At SuperHumanLabs, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase for any reason, we offer a 30-day money-back guarantee from the date of delivery – no questions asked.

What Can Be Returned

• Unopened products in original packaging – full refund
• Opened/partially used products – full refund (yes, even if you have tried it and did not like it)
• Damaged or defective products – full refund or free replacement, your choice
• Wrong item received – free replacement + prepaid return label

What Cannot Be Returned

• Products purchased more than 30 days ago
• Gift cards
• Products returned without a Return Authorization (RA) number
• Products showing signs of tampering or misuse
• Free promotional items or samples

How to Request a Return

1. Contact Us: Email support@superhumanlabs.io with your order number, the product(s) you wish to return, and your reason
2. Receive Your RA Number: We will respond within 24 hours with a Return Authorization number and return shipping instructions
3. Ship It Back: Pack the product securely and ship it to the address provided. Include the RA number on the outside of the package
4. Get Your Refund: Once we receive and inspect the return, your refund will be processed within 3-5 business days

Refund Methods

• Refunds are issued to your original payment method (credit card, debit card, PayPal, etc.)
• Credit card refunds typically appear on your statement within 5-10 business days after processing
• PayPal refunds are usually reflected within 24-48 hours
• You may also choose store credit instead, which is applied instantly and never expires

Return Shipping Costs

• Defective, damaged, or wrong item: We provide a prepaid return shipping label at no cost to you
• Change of mind / did not like the product: Customer is responsible for return shipping costs. We recommend using a trackable shipping method
• Subscription cancellations: If returned within the 30-day window, we cover return shipping for the first return

Exchanges

Want a different product instead? We are happy to exchange:

• Follow the same return process above and specify the product you would like instead
• If the replacement is a higher price, you will be charged the difference
• If the replacement is a lower price, the difference will be refunded
• Exchanges ship free within the US

Damaged or Defective Products

If your product arrives damaged, leaked, or appears defective:

1. Contact us within 48 hours of delivery
2. Include photos of the damage and your order number
3. We will ship a free replacement immediately (no need to return the damaged product in most cases)
4. Alternatively, we can issue a full refund if you prefer

Late or Missing Refunds

If you have not received your refund within 10 business days after our confirmation email:

1. Check your bank or credit card account again (some banks have longer processing times)
2. Contact your credit card company or bank – refunds can take time to officially post
3. If you have done all of the above and still have not received your refund, email us at support@superhumanlabs.io and we will investigate immediately

Order Cancellations

• Orders can be cancelled for a full refund within 2 hours of placement
• After 2 hours, the order may have already been processed for shipping
• If your order has already shipped, please follow the standard return process above

Contact Us

For returns, refunds, or exchanges, contact us at support@superhumanlabs.io. We respond within 24 hours and will make things right.